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Quality improvement manager

Analyse the performance of social workers, teams and processes to ensure the delivery of high-quality social care.
Other names
Performance improvement manager

What you'll do

As a quality improvement manager you’ll:

  • lead quality assurance initiatives and implement new policies to improve outcomes for children and families 
  • track the impact of initiatives to ensure continuous improvement
  • carry out audits and reviews of policies and procedures to quality gaps
  • analyse data and create reports for staff and senior leadership identifying trends and areas for improvement
  • stay up to date with evolving regulations and the outcomes of local and national safeguarding reviews
  • audit case records for quality assurance and to identify areas for improvement
  • provide training and support to ensure staff understand and follow new policies and processes
  • work with senior managers to prepare for inspections and develop learning from them
  • collaborate with other departments and external organisations to develop and implement improvement initiatives

Skills and knowledge

You'll need:

  • leadership and management skills to motivate a team of social workers and practitioners 
  • the ability to analyse complex information and make informed decisions
  • interpersonal skills to communicate with a range of colleagues and partners 
  • the ability to understand trends from research and apply them to practice improvements
  • knowledge of social work regulations to ensure services are delivered to a high standard 
  • knowledge of continuous quality improvement methods 
  • change management skills to ensure successful implementation of new initiatives 
  • the ability to stay up to date with best practice and new developments
  • knowledge of child protection and welfare policies and procedures 

How to become one

To become a quality improvement manager you must:

  • have completed a degree, apprenticeship or graduate training scheme in social work 
  • be registered with Social Work England
  • ideally have at least 5 years' experience as a qualified child and family social worker 
  • have experience leading a team and conducting performance management and supervision
  • have experience designing and implementing quality assurance and improvement plans

If you’re an experienced practitioner, the Pathway 2: middle managers programme can help prepare you to progress to a quality improvement manager role.

Career paths and progression

With experience you could:

  • progress into an advanced leadership role such as service manager or head of service
  • move into a training and consultancy role and deliver training programmes to social workers
  • become an expert in your specialist area of social work practice 

The Pathway 3: heads of service programme can help prepare you to progress to a service manager or head of service role.

Current opportunities

The Find a job service can help you with your search for jobs and send alerts when new jobs become available.